MNet Plus
Refund Policy
Last Updated: 06/Feb/2024
Introduction
Thank you for choosing MNet Plus for your internet service needs. We are committed to providing reliable and high-quality services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.
Refund Eligibility
Refunds are subject to the following conditions:
Service Disruptions: Refunds may be considered in cases where there is a significant and prolonged disruption in service that is not attributable to the customer.
Service Termination: If you terminate your service within the first 45 days after activation, you may be eligible for a refund, subject to the terms outlined below.
Refund Period
The Refund Period begins on the date of activation of the service. To request a refund, you must notify us in writing or through our customer support within the Refund Period.
Refund Process
To initiate the refund process, please follow these steps:
Contact Customer Support: Reach out to our customer support team through email and call to request a refund and provide details regarding the reason for the request.
Equipment Return: If applicable, return any provided equipment in its original condition, following the instructions provided by our customer support team.
Refund Review: Our team will review your request and assess eligibility based on the terms outlined in this policy.
Refund Approval: If your request is approved, we will process the refund within 45 business days using the original payment method.
Non-Refundable Charges
Certain charges are non-refundable, including:
Installation Fees: Fees associated with the initial installation of the service.
Equipment Charges: Fees for rented or purchased equipment.
Usage Charges: Charges related to excessive data usage, premium services, or add-ons.
Termination After Refund Period
If you terminate your service after the Refund Period, you will not be eligible for a refund, and you may be subject to early termination fees if applicable.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at info@mnetplus.in
